User Consultation and Support
Our user advice and support service provides your employees with fast and effective help with IT issues, improving their efficiency. We offer a full support service covering everything from routine technical assistance to specialised consultancy.
The User Advice and Support service will provide your staff with fast and efficient help with any IT issue.
Technical Support (Helpdesk)
✔️Tehniskais support by phone, email and online chat.
✔️Problēmu registration, escalation and resolution.
✔️Ātra response and resolution times to minimise disruption.
Troubleshooting
✔️Attālināta access and troubleshooting.
✔️Programmatūras and identifying and fixing system problems.
Updates and maintenance of ✔️Sistēmu.
Application consultancy
✔️Konsultācijas and help with popular applications such as MS Dynamics 365, etc.
✔️Pielāgotas for advice on specific applications and systems.
✔️Palīdzība in data analysis, reporting and other tasks.
User training
✔️Pamatapmācības for new employees and existing users.
✔️Specializētas training on specific applications and IT solutions.
✔️Apmācību development of materials and video instructions.
Advice on data security and data protection
✔️Datu safety and security.
✔️ Data backup and storage.
✔️ Developing and implementing safety policies and best practices.
System maintenance and optimisation
✔️Regulāra systems are tested and optimised to ensure their efficient operation.
✔️Drošības settings and updates.
✔️ Monitoring and improving system performance.
Why is Aston Baltic the best choice?
Fast and effective help
Our team provides rapid response and effective problem resolution to ensure business systems remain up and running.
Professional support
Our specialists have an average of 7 years of IT experience, which allows us to provide quality support and advice to every client.
Long-term cooperation
We provide ongoing support and advice to every customer to ensure your company's IT systems are always up and running.